AI is increasingly used to draft property consumer complaints
Property Industry Eye
Data from Property Redress indicates that artificial intelligence tools are involved in the vast majority of consumer complaints submitted today. The widespread adoption of these technologies is significantly altering the volume and articulation of disputes filed against firms.
The PropAtlas take
Agents must improve their evidence trails as automated tools make it easier for tenants to craft sophisticated, formal complaints. Software that centralises communication and logs maintenance history is now essential to defend against AI-generated disputes.